Legal

Terms of Service

Last updated: July 27, 2026

These Terms of Service ("Terms") govern your use of the Planr mobile application. By using Planr, you agree to these Terms. Please read them carefully.

1. Acceptance of Terms

By creating an account or using Planr, you confirm that you are at least 13 years old and agree to be bound by these Terms and our Privacy Policy.

2. Your Account

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use of your account

3. Use of the Service

You agree to use Planr only for lawful purposes and in accordance with these Terms. You must not:

• Use the service in any way that violates applicable laws or regulations
• Share harmful, offensive, or inappropriate content
• Attempt to gain unauthorised access to other users' accounts or data
• Use the service to send spam or unsolicited communications
• Attempt to reverse engineer or copy the app

4. User Content and AI Features

You retain ownership of the content you create in Planr (trips, activities, photos, etc.). By using Planr, you grant us a limited license to store and display your content for the purpose of providing the service. We do not claim ownership of your content.

When you use the AI itinerary feature, your trip preferences are sent to Anthropic's Claude API. The AI-generated itinerary is provided as a suggestion only. We do not guarantee the accuracy, safety, or suitability of AI-generated content. You are responsible for verifying all travel information before acting on it.

5. Sharing with Others

When you invite someone to a trip, that person will be able to view and edit the trip's content. You are responsible for ensuring you have the right to share any information you include in shared trips.

You may only send one pending invite per person per trip. Invites can be accepted or declined by the recipient. You can view invite status in your profile.

If the person who created a trip deletes their account, other members lose access to that trip and its content, unless another member has been made a co-owner beforehand. We recommend appointing a co-owner for trips you plan to keep active if you might delete your account.

6. Subscriptions and Payments

Planr offers the following plans:

• Economy (Free): Unlimited manual trip planning and one free AI-generated itinerary.
• First Class: Unlimited AI-generated itineraries, available at €1.99/month or €14.99/year.

By subscribing to First Class, you agree to the following:

• Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before renewal.
• You may cancel your subscription at any time through the App Store (iOS), Google Play (Android), or the Stripe customer portal (web).
• No refunds are provided for partial billing periods, except where required by applicable law or the policies of Apple, Google, or Stripe.
• We reserve the right to change pricing with reasonable advance notice.
• Admin-granted First Class access (gifts or promotional plans) may be revoked at our discretion.

7. Travel eSIM

Planr allows you to purchase a mobile data eSIM for a trip's destination, provided in partnership with eSIM Access. By purchasing an eSIM through Planr, you acknowledge and agree that:

• It's a real telecom service, not a Planr product. Planr facilitates the purchase; the eSIM itself, its network coverage, and its data speed are provided by eSIM Access and their partner mobile networks in the destination country.
• "Unlimited" plans are subject to fair usage. Unlimited data plans include a daily high-speed data allowance; after that allowance, your connection speed may be reduced for the rest of that day, in line with standard industry practice. Data is not cut off.
• Device compatibility is your responsibility. You must confirm your device is eSIM-compatible and carrier-unlocked before purchasing. We are not responsible for purchases made for incompatible or locked devices.
• Coverage and speed are not guaranteed. Network availability depends on local infrastructure and partner operators in the destination country, which is outside our control.
• Refunds: If your eSIM order fails to provision (a technical or provider-side failure), it will be automatically marked as failed and no charge for that specific eSIM will be retained beyond what is refunded by the provider. For all other cases — including not using the eSIM, buying the wrong destination or number of days, or device incompatibility discovered after purchase — refunds are at our discretion. Contact support@getplanr.app for help.
• One eSIM per purchase. Each eSIM purchased is tied to the trip and device it was bought for and is not transferable to another person or device once installed.

8. Right of Withdrawal (EU/EEA Consumers)

If you are a consumer in the EU or EEA, you generally have the right to withdraw from an online purchase within 14 days without giving a reason. For First Class subscriptions and travel eSIMs, which are digital content/services delivered immediately, this works as follows:

• First Class subscriptions: By starting your subscription, you expressly request that we begin providing the service immediately, and you acknowledge that you lose your right of withdrawal once the service has been fully performed, or as soon as you first use a benefit of the subscription (e.g. generating an AI itinerary), whichever happens first.
• Travel eSIMs: An eSIM is provisioned and made available to you (as a QR code and/or activation link) immediately after purchase. By completing an eSIM purchase, you expressly request immediate performance and acknowledge that your right of withdrawal is lost once the eSIM has been provisioned, given the nature of the product as ready-to-use digital content.
• If an eSIM purchase fails to provision due to a technical or provider-side issue, this is not affected by the above — see Section 7 for how that's handled.

This does not affect any other rights you may have under applicable consumer protection law.

9. Service Availability

We strive to provide a reliable service, but we do not guarantee that Planr will be available at all times. We may occasionally suspend the service for maintenance or updates. We are not liable for any losses caused by service interruptions.

10. Force Majeure

We are not liable for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to: outages of third-party infrastructure we depend on (such as Firebase, Stripe, Anthropic, or eSIM Access), internet or telecommunications failures, natural disasters, war, civil unrest, or changes in law or government action.

11. Intellectual Property

The Planr app, including its design, code, logos, and content (excluding user content), is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute any part of the app without our written permission.

12. Disclaimer of Warranties

Planr is provided "as is" without warranties of any kind. We do not warrant that the service will be error-free, secure, or meet your specific requirements. Use of the service is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of Planr, including but not limited to loss of data, travel disruptions, or loss of mobile connectivity while using a Planr-purchased eSIM.

14. Indemnification

You agree to indemnify and hold Planr, its founders, and staff harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your misuse of the service, your violation of these Terms, or your violation of any rights of a third party, including content you share with other users.

15. Account Termination

You may delete your account at any time through the app. We reserve the right to suspend or terminate accounts that violate these Terms. Upon termination, your data will be deleted from our servers.

16. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes through the app or by email. Continued use of Planr after changes constitutes acceptance of the updated Terms.

17. Governing Law

These Terms are governed by the laws of Portugal, without regard to its conflict of law provisions. If you are a consumer resident in the EU/EEA, this does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence.

18. Contact

For questions about these Terms, contact us at support@getplanr.app.