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support@getplanr.appFrequently asked questions
How do I add a trip companion?
Open your trip, go to the members section, and send an invite by email. They'll need a Planr account to accept it. Once accepted, they can see and edit the trip just like you.
Why isn't my ticket showing up on another device?
Tickets sync automatically through your account, but it can take a few seconds, especially for large photos or PDFs. Make sure you're signed in with the same account and have an internet connection. If a ticket still doesn't appear, try reopening the activity — there's a retry option if the download failed.
My ticket has a QR code for two people — which one gets added to my Wallet?
If Planr finds more than one code on your ticket (common when a ticket covers several people), it shows you the full document with a marker over each code so you can tap the one that's actually yours.
Can I use Planr without creating an account?
An account is required to save trips and sync them across devices and with travel companions. You can sign up with email or with Google in a few seconds.
How do I delete my account?
In the app, go to Profile → Edit Profile → Delete Account. This permanently removes your account and all associated data. See our Privacy Policy for details.
Is Planr free?
Yes, Planr is free to use on iOS, Android, and the web.
I found a bug. How do I report it?
Email us at support@getplanr.app with what happened, what device/platform you're on, and steps to reproduce it if you can. Screenshots help a lot.